Achieving Customer Satisfaction
Objectives
Participants will learn how to achieve excellent customer service by adopting the right attitude and approach that satisfy customers and encourage them to come back
Programme Outline
- How to define excellent customer service and customer satisfaction
- Identifying the needs and wants of customers
- Adopting the right attitude: personal presentation and positive mind-set
- Welcoming the customer: the first step to success
- Successful communication with the customer
- Building customer confidence through product knowledge
- Handling complaints and other difficult situations positively
- Turning complaints to the company's advantage
Who should attend?
Front line and support staff who are in contact with customers and the public at large
Duration
12 hours
Fees
MUR10,000/- per participant